Dwayne Downing

Background

About Dwayne Downing

Management • 8+ years as a team manager • Dale Carnegie: Effective Communications & Human Relations/Skills For Success • Kelsey SIAST: Human Resources Management Customer Service & Customer Focused • 7+ years in hands-on customer service:(receiving calls & determining underlying issues, troubleshooting, implementing changes and training customers on system operations) • Reputation for soothing angry customers and maintaining positive working relations • Enjoyed both local and international travel to customer site for installation of systems • Customer focused work attitude Problem Solving • Customer focused work attitude • 14+ years dealing with system problems for both internal and external customers • Technical issues: determining issues with electrical/wiring, equipment, communications, etc • Software issues: debugging software related problems • Process issues: determining requirements and improving or redesigning procedures • Interpersonal issues: working with a wide variety of personality types and creating cohesion • Never give up attitude. There is always a solution to any problem!