Seniority
Other
Department
Other
Location
Wimauma
Industry
Insurance
Company size
47K
Contact information
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d•••••••@humana.com
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Background
About Dwayne Ellis
At Humana, my 19-year tenure in healthcare operations has honed my expertise in team leadership and regulatory compliance. Our team has championed customer satisfaction, spearheading initiatives that cut call handling times by an impactful 15% and enhanced service delivery. A focus on strategic planning and client relations has been pivotal in fostering a culture of continuous improvement and excellence within our Medicare and Medicaid services. Proficiency in reporting, analysis, and auditing standards has enabled the development of robust operational frameworks, directly contributing to the organization's service metrics. With a certificate in Human Resources Management from Cornell University, my leadership approach integrates industry best practices with a commitment to operational excellence, ensuring Humana remains at the forefront of customer care innovation.
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