Dwayne McDaniel
IT Liaison at Concentrix
Based in Charlotte, United States
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Seniority
Staff
Department
Information Technology
Location
Charlotte
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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d•••••••@concentrix.com
Phone
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Background
About Dwayne McDaniel
Providing high quality business to business support for ten plus years, from customer service, team lead and specialized support. Providing feedback to my team ensured that our client's customers received the best in customer service. Lead a specialized team of agents in new products, services, and platforms prior to being released to the rest of the enterprise. Also feedback on new programs to increase agent productivity and customer satisfaction. Working with a small team to increase end user knowledge and reinforcing process to cut down in unexpected downtime, by walking users through proper process and the effects of not following process.
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