Dwayne Rhodes

Background

About Dwayne Rhodes

Results-driven operations leader. Background includes over 20 years’ experience in Vendor Relationship Management, Client Service, Employee Development, Sales and Collections. Adept at collaborating with cross-functional teams to accomplish organizational goals. Effectively evaluate challenges, identify root causes & implement productive solutions. Core competencies include: Operations Leadership. Proven ability to lead teams, improve operational efficiency, and provide outstanding service to clients. At American Credit Acceptance managed vendor relationships, introduced initiatives that improved the culture of the off-shore accounts in Grenada, Barbados and Honduras. At PFG Cable, managed a team of 100 independent technicians and 30 in-house employees; improved call center appointment production by 60%. Managed budgets and P&L’s that generated over $1.5M in annual revenues. Vendor Management. Negotiated, implemented, and managed multiple vendor contracts related to operating costs, number of stores, and service level agreements. At American Credit Acceptance, responsible for portfolio valued at over $546M. At PFG, negotiated commercial contracts; attained a 30% decrease in commercial real estate costs. Process Improvement. At Southern Home Rental implemented customer/product tracking system that increased efficiency by 25%. At PFG Cable, developed and trained the newly created In-House Collection Team; resulted in a 10% increase in bottom line profit.