Dwayne Washington

Background

About Dwayne Washington

I’m an IT Support and Mission Operations Specialist with 20+ years of hands-on experience supporting users, systems, and emerging technologies now focused on the intersection of IT support, AI, and autonomous vehicle operations. My expertise spans autonomous systems monitoring, remote operations, and technical support for AV platforms in high-stakes environments. I work daily in Linux and command-line environments, using tools like ping, wget, and curl to verify connectivity, transfer data, and deploy system images. I troubleshoot across Windows, macOS, and Linux systems while maintaining uptime, reliability, and mission-critical responsiveness. I’m skilled with ServiceNow, Active Directory, MFA tools, and hardware/software diagnostics, and apply cybersecurity fundamentals in every workflow from access control to system hardening. Certified in CompTIA A+, Google IT Support, and Google AI Essentials, and trained in ServiceNow ITSM, I’m expanding my toolkit in AI operations, Linux administration, and network automation to strengthen my impact in the ADAS and AI-driven vehicle space. Passionate about autonomy, human–machine interaction, and the future of transportation, I’m dedicated to helping advance smarter, safer, and more adaptive driving systems.