Dwayne Williams

Background

About Dwayne Williams

A visionary leader with over 25 years of technology experience, adept at developing and executing business strategies to optimize organizational processes, operations, and performance. Supporting business lines such as: Corporate Finance & Treasury, Actuarial & Reinsurance, HR, Global Risk, Legal, Marketing and Global Operations. Recognized for exemplary coaching abilities, motivational skills, and exceptional results through effective negotiation and influence. Proficient in efficiently identifying solutions to complex problems and driving successful business transformation initiatives. Core Competencies and Selected Accomplishments: Strategy - The chief of staff on behalf of the technology CIO, driving business decisions to promote effectiveness of the technology services, meet and exceed organizational ‘key performance indicators’ and enable a best-in-class model for delivery excellence. Digital Transformation - Drove the digital strategy for the internal technology group within Manulife, aligning our Book of Work to our core objectives, improving the employee experience, and increasing financial efficiencies. Global Team Building - Successfully built and led an offshore team in support of transition and decommission services, which involved facilitating checkpoint meetings with various stakeholder groups, tracking metrics for KPI reporting, and managing application support issues. Process Engineering/Reengineering - As a lead designer, spearheaded the implementation of the Change, Release, and Service Portfolio Management processes within Group Functions, driving the Decommission process's design and rollout within Investment IT. Facilitated the retirement of obsolete applications and tracked resource cost savings. Operational Governance - Maintained oversight of the IT support areas of concern, mitigating risks across the organization, and facilitating regular touch-point meetings with IT leaders to ensure process compliance. Restructuring and Revitalization - Successfully led my team through two organizational restructures, demonstrating resilience and adaptability to change and delivering sustainable services throughout.