Dwight B.

Background

About Dwight B.

Experienced IT Support Technician with over 9 years in enterprise environments, delivering Tier 1-2 support for hardware, software, networking, and mobile device management. Proficient in Active Directory, ServiceNow, SCCM, and a range of remote access and ITSM tools. Known for providing reliable, user-focused service with strong attention to incident management, asset control, and SLA performance. I have supported thousands of users across industries including retail, healthcare, logistics, and food service, bringing a unique blend of technical expertise and customer service excellence. Currently pursuing opportunities to continue growing my skills in system administration, cloud management, and security operations. With over five years at The Home Depot, my expertise lies in delivering technical support and driving problem resolution, ensuring customer satisfaction through meticulous ticket management and prompt service. The team and I prioritize urgent IT issues, facilitating clear communication and swift escalations to the appropriate departments, highlighting a steadfast dedication to operational excellence. My current role as a Product Support Technician is grounded in a strong foundation of Microsoft 365 proficiency and a track record of enhancing user-based technology. This, combined with a commitment to continuous improvement and teamwork, enables us to empower end users with reliable solutions that significantly boost their productivity and overall satisfaction.