Dwight Nelson

Background

About Dwight Nelson

Project Management • Manage client transition of services to a new benefit services provider while performing duel role of Service Delivery Manager and Business Systems Analyst. Coordinated all activates with client contacts, vender contacts, and all internal departments involved in transition of services ongoing operations. • Plan and implement Annual Enrollment project for national clients in the role of Service Delivery Manager. • Lead project implementation of more cost-effective IT infrastructure management for clients including desktop support, break-fix, IMAC, network infrastructure support, and maintenance. • Lead, coordinate, and implemented the local facility portion of California Department of Corrections IT projects in concert with the Project Management Office. Business Information Systems Service, Support, and Management • Configure, maintain and administer database HRIS in support of benefits management for multiple client implementations; performed database system configuration management; conducted root cause analysis; developed and implemented system configuration testing scenarios; created custom database queries and reports; maintained and updated functional documentation; developed solutions and recommendations to satisfy client needs. • Perform systems analysis, design, development, installation, implementation, procurement, and technical support in connection with information technology systems, multifunction office automation systems, microcomputer systems, and teleprocessing networks.