Dylan Coles-Janess

Background

About Dylan Coles-Janess

As a seasoned Junior IT/AV Technician, I bring a wealth of technical experience to the table. My dual certifications in Software Development and Game Design from Chisholm Institute have equipped me with the necessary skills to excel in this field. I have a proven track record of executing daily IT and AV operations, managing user accounts, and providing technical support to both staff and students. My expertise in desktop and laptop hardware and software support, system administration, and troubleshooting of various IT and AV equipment make me an asset to any organization. I am highly proficient in Windows 10/11, Android, and Apple devices, and have a strong understanding of network and PC troubleshooting techniques. Additionally, I have experience using remote support tools such as Zoom and TeamViewer to collaborate with cross-functional teams and provide timely solutions. I have also used Freshservice ITSM tool to manage service requests and track support tickets efficiently. I possess excellent communication skills, a proactive problem-solving approach, and a commitment to staying current with industry advancements. I am eager to secure a full-time IT/AV Support role where I can apply my technical knowledge, experience, and passion for delivering outstanding technical support and making a positive impact within a dynamic team environment.