Dylan Kerr

Background

About Dylan Kerr

Information Technology support professional with proven ability to drive positive end user and customer service results through effective software, hardware, server, network, and systems troubleshooting, communicating, documenting, recording, customer relationships management, and escalating. Skilled in customer service, customer retention, customer support, problem-solving, communications, relationship building, and maintaining a positive attitude. Possess a record of meeting and/or exceeding company and customer objectives. Proven history of self-direction with ability to meet deadlines in fast-paced environments. Cross-functional team player and collaborator that identifies gaps and presents solutions. Organized and detail-oriented problem solver with an eagerness to learn. Listens well and clearly communicates.