Dylan Moodley

Background

About Dylan Moodley

BET All Star -#BETSoftware. A larger-than-life personality, priding myself on customer service, no matter what the task is I am always prepared to find a way forward to come up with the correct solution. I am proud to be part of the BET All star team, wearing the Global Support banner on my heart. I am always absorbing new knowledge and creating better and stronger relationships from an House keeping team member to an executive level, I feel everyone deserves to be treated with kindness and respect, However this does not blind my judgement in communicating assertively, productively and being hard working. I work to provide service excellence and ensure Business requirements are met in a timely manner and to the best of my ability. Here are some of my daily tasks - Providing end user support- Windows Operating system troubleshooting- Mass roll outs for projects- Following Business group policy requirements and ensuring they are implemented- Ensuring my " Customers " issues are solved with 100% accuracy- I have been the Top Performer in my department for Ten Months straight, this is because I combined working hard and working smart-I tend to use my street-smart behaviour and intellect to network with people, provide services and ensure the task is done perfectly without issue- Managing 400+ Team members daily singe handedly as an IT support forefront- Configuring multiple systems at once. Yes I multitask- Communicating with management and Team leaders to perform projects, resolve Problem queries- Assisting my team members with their work and ensuring what I assist with that the knowledge is absorbed by them- Netskope Troubleshooting - Microsoft Azure troubleshooting - Networking and Desktop troubleshooting - Voip configurating - Displays and Dashboards troubleshooting - Printer setups and troubleshooting - MS Office troubleshooting and Deployment - Domain Access, communicating to the relevant department after enduring the Manager or supervisor provides positive, safe and joyful environment- Outlook configuration and tasks - Setting up of Desktop terminals- Ensure a managed admin portion of my work is completed- Mobile specialist.