Dylan Walker

Background

About Dylan Walker

As a Senior Solutions Consultant at Optimizely, I leverage my expertise in perosonalisation to help clients optimize their product content, and ecommerce strategies. I have five years of experience working with personalisation in all aspects, from front-end configuration and data analysis to strategy consulting, back-end troubleshooting and developer guidance. I have successfully delivered solutions for various industries, B2C and B2B, including fashion, retail, and media, increasing user engagement, retention, and conversion rates for our clients. I am focused on customer retention and have used all of the skills described above to provide the best experience for all parties I am involved with, and have worked with customers on the sales, onboarding, post-onboarding, and ongoing adoption journey, to ensure satisfcation across the entire customer lifecycle My passion for personalisation stems from my background in economics, which I studied at the University of Kent. There, I learned how to apply analytical and critical thinking skills to understand consumer behavior, market dynamics, and data-driven decision making. I also developed my communication and time management skills by playing for the university's American football team as a wide receiver. I value teamwork, collaboration, and innovation, and I always strive to learn new skills and technologies to enhance my performance and deliver value to our clients.