Dylon Thanpersad

Background

About Dylon Thanpersad

A seasoned Senior IT Engineer with 8+ years of experience, with a proven track record dedicated to optimizing support teams and delivering exceptional service through technology. Expertise and Skills: I am adept in a large variant of support functions, desktop support, systems administration, cloud computing, network security, front-end/back-end development, scripting, and automation, leveraging advanced tools to boost productivity and accuracy. Innovative Problem-Solving: Driven by innovation, I enhance team performance with cutting-edge technology, training programs, and workflow optimizations. Leadership Skills: I am versatile and visionary leader, I align operations with organizational goals, empowering and coaching teams to achieve excellence. Customer Support Versatility: Skilled in remote and on-site support, I ensure top-tier service for diverse customer needs worldwide regardless of their location. Commitment to Excellence: Committed to operational excellence and customer satisfaction, emphasizing continuous improvement and effective communication. Qualifications- A+ & N+ Technical Support Systems - ITIL Certified - CCNA - MCSE 2016 - NQF 5 in Software Development/Engineering - NQF 4 in Generic Management Professional Skills: Software Development, Web Development, Active Directories, Tech Support, Cloud Computing, SQL, Networking, C#, Python, HTML, CSS, Nagios Monitoring, Dynatrace Monitoring, Azure, Intune