Eamonn Barry

Background

About Eamonn Barry

Responsible for setting and executing Cook Medical’s global customer support strategy, focusing on operational excellence, with an emphasis on enhancing the customer experience. Over twenty five years experience in the customer services industry, twenty at a management / senior leadership level. Experience in both start-up and established organizations. Track record of driving improvement in customer experience, operational excellence and employee engagement. Previous to Cook Medical, was Senior Director, Global Customer Support Operations for Digital River, leading all aspects of the global Customer Service team across multiple locations both on and off shore, including EMEA, AMER and APAC. This included co Managing Director of Digital River Ireland Ltd. and overall Site Leader for operations in Ireland. Prior to Digital River, was Operations Manager for a division of Genworth Financial payment protection business. Previous to that was Manager, Customer Service, for the prepaid business at 3 Ireland. Certified Six Sigma Black Belt. Project Management Professional PMP. Public Administration Degree from the University of Limerick.