Ebony Smith
Operation Manager Cec at First Citizens Bank
Based in Evans, United States
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Seniority
Other
Department
Other
Location
Evans
Industry
Banking
Company size
18K
Contact information
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e•••••••@firstcitizens.com
Phone
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Background
About Ebony Smith
I bring over eleven years of expertise in the banking industry. My leadership expertise focuses on enhancing customer satisfaction by streamlining operations, conducting journey mapping, and analyzing feedback to identify and address pain points. Collaborating with cross-functional teams, we deliver innovative solutions that align with organizational strategies and member needs. Combining strong analytical and relationship-building skills, I support continuous improvement and operational excellence across branches and contact centers. By fostering open communication and a member-first culture, I empower teams to deliver exceptional service. My dedication to optimizing processes and creating seamless experiences underscores a commitment to advancing member satisfaction and operational efficiency.
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