Ebony Wells
Customer Service Representative at Nationwide
Based in Springfield, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Springfield
Industry
Insurance
Company size
31K
Contact information
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e•••••••@nationwide.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Ebony Wells
I have approximately 5+ years total in customer service. Previously worked in the insurance industry, making contact with homeowners, direct contact with clients, working special reports, researching requested information, uploading documents to the correct claims, reviewing specific requests inside and outside of procedures, and assisting in deescalating escalated customers. Currently working in financial services, taking inbound calls to help participants with their retirement accounts. Very strong communication skills, hard working, patient, friendly and reliable. Always determined to do what’s best for the company and to the customers. Willing and open to learn new things to become more knowledgeable.
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