Ebrahim Shaikh

Background

About Ebrahim Shaikh

9+ years experience in IT Service Management (ITSM) and ITIL V3; methods, processes, strategic technology infrastructure planning, service delivery and implementing enterprise/mid-sized businesses solutions. Implementing and Developing BMC Remedy ITSM solutions. Have the ability to effectively manage team, projects and communicate the value of ITSM solutions to prospective customers. Expertise in BMC Remedy ARS, ITSM, SLM, SRM and CMDB Implementation, Development, Customization, Integration, Upgrade and Support. Experience Summary: • Experience in Installation of BMC Remedy AR System • Experience in BMC Remedy AR System Development & Support • Experience in BMC Remedy Workflows(Active link, Filter and Escalation) • Experience in Installation of BMC Remedy ITSM Suite • Experience in BMC Remedy ITSM Customization and Support • Experience in Configuring BMC Remedy ITSM Foundation Data using DMT/UDM • Experience in BMC Remedy Service Level Management(SLM) • Experience in BMC Remedy Service Request Management(SRM) • Experience in Creation of Navigational Categories, AOT, PDT and SRD • Experience in SmartIT and DWP • Good Knowledge of Advanced Interface Form(AIF) • Experience in Integration of BMC Remedy with third party tools • Experience in BMC CMDB Configuration, Administration, Modification and Support • Experience in Windows and Linux Operating Systems • Experience in MS SQL Server and Oracle Databases • Experience in Programming Languages - HTML, CSS, Java and JavaScript • Good Communication, Analytical and Presentation Skills