Ebrima Jarju

Background

About Ebrima Jarju

Strategic and influential Customer Service Representative with 9 years of immersive experience in developing Property Management/Sales plans from ideation to execution that meets the operational goals of executive leadership teams. Subject Matter Expert in all things customer service in regard to branding, social media campaigning, and content empathy that facilitates corporate strategy analyses and competitive global research on how to increase customer faith. By helping customers understand the product and answering questions about their everyday needs. Impactful [Customer Service] Achievements: Exceeded retail sales goal by 10% per quarter over the course of one year. Brainstormed with engineering and design teams to develop new features based on data presentations Received "customer service representative of the month" award out of 15 other representatives in the division. Results were based on speed, sales quotas and customer satisfaction. Maintained customer retention rate 30% above the company average. Notable Customer Service Rep. Skills: • Ability to constantly learn new customer selling techniques and technologies to improve retention rates • Brilliant communicator that can demonstrate overall benefits clearly to influence investor decisions • Capable of managing complex data and organizing information into digestible presentations • Diverse problem solver that can conceptualize new social selling ideas with attainable goals/metrics • Excellent written and verbal cross-departmental communicator • 100% Team player •Take the extra mile to engage customers Areas of Expertise: Techniques: Corporate Strategy Effort vs. Impact User Personas Data Analysis User Tracking Flowcharting A/B Testing Critical Thinking Tools: Microsoft Office Google Drive Product Plan Amplitude Salesforce Adobe Experienced in: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Core Competencies: Forecasting & Contingency Planning Customer Journey Mapping Agile Project Management Product Development Team Collaboration Creative Innovation Social Selling EQ