Ec Umberger

Background

About Ec Umberger

As a Senior Customer Success Manager, I oversee a portfolio of strategic accounts, acting as a consultative, trusted advisor by enhancing customer satisfaction and driving product adoption and revenue retention. From onboarding to expansion and cross-functional collaboration to meet client strategic initiatives, I manage the entire customer lifecycle. Building lasting relationships with our client partners is a key focus. In addition to my role, I bring extensive experience in both traditional and digital media. My experience in media audience data and consumer buying behavior positions me as a valuable partner for clients seeking success. My main concentration is in the entertainment and leisure industries. Placer.ai is a cutting edge location analytics platform that empowers organizations to make informed decisions by understanding real-world physical behavior. With a strong foundation in location analytics, including visit trends, trade areas and demographics, we help our clients maintain and strengthen their market positions and identify opportunities for profitable growth. Let’s put our heads together. I’ll bring our insights and help your business to grow!