Verified recordIT Services and IT Consulting

Ed Christensen

Helpdesk Analyst at San Diego Data Processing Corporation

Based in Elgin, United States

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Seniority

Staff

Department

Information Technology

Location

Elgin

Industry

IT Services and IT Consulting

Company size

Contact information

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e•••••••@sddpc.org

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Background

About Ed Christensen

Helpdesk Analyst II to Present): Provide networking/desktop support and perform mainframe account maintenance tasks. Used best practice skills and tools to resolve calls during initial contact, Assigned unresolved ticket per procedure. Created step-by-step documentation of troubleshooting steps taken, used remote tools to troubleshoot during initial contact, Provides timely diagnosis and resolution of trouble calls, Provided problem status to customers within specified time frame. Earned commendations for teamwork, flexibility and work excellence in providing IT support to the City of San Diego. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. As Altiris Engineer I remote into user’s computers and can repair most issues regarding software, install software application, install software updates, and trouble shoot hardware Issues. Specialties: HelpDesk Analyst Altiris Engineer

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