Ed Springer

Background

About Ed Springer

Bachelor of Science in Engineering Technology (Electronics). Technical Support Engineer with expertise in system support, identifying and resolving complex problems and solution delivery. espringer786@gmail.com Technical Support Engineer with expertise in system support, identifying and resolving complex problems and solution delivery. Proven broad range of experience delivering customer support, class issue management, field training, and technical writing on multiple hardware and software platforms for a Fortune 100 global organization, a private insurance company and for an American basic cable and satellite television channel. •10+ years Technical Escalation Resolution, mentoring and training with international experience * 100K+ installed base of computer systems were impacted by my troubleshooting, problem definition and resolution in a global environment as a Subject Matter Expert units installed, configured and implemented by integrating multiple operating system versions of MS Windows (7/2K/XP/Vista), Linux(RHEL 4/5), and Unix(hp-ux 9.x/10.x/11.x).*Troubleshot system problems and resolved issues on uniquely configured computers *Multiple knowledge articles created/reviewed during years of editing and producing monthly technical newsletter to worldwide audience of support engineers • Microsoft MCP certification completed in October 2008, troubleshooting Microsoft Office applications and maintaining Active Directory. Goals Leverage my technical experience and problem solving skills along with my mentoring and personal communication traits. Looking for either a Systems Engineer, Pre-sales or Post-sales Engineer, Support Analyst or similar role in a mentor or supervisory capacity. Specialties:* SME for Hardware and OS issues * units installed, configured and implemented by integrating multiple operating system versions of MS Windows (2K/XP/Vista), Linux(RHEL 4/5), and Unix(hp-ux 9.x/10.x/11.x).*Excellent Communication and Presentation skills •Utilizing logic and reasoning in resolving customer issues. •Resolved or fault-isolated hundreds of component issues and documented closed loop feedback to R&D, supply chain and WGBU partners.