Ed Taylor
Group Manager, Emea & Latam Customer Service & Support at Adobe
Based in Dublin, Ireland
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Seniority
Manager
Department
Customer/Client Service
Location
Dublin
Industry
Software Development
Company size
42K
Contact information
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e•••••••@adobe.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Ed Taylor
An experienced Senior Operations Manager with experience of leading large multi-location European Award winning (ECCSA) Global Customer Operations, strong service delivery, customer support, process management and people management skills. Has 20+ years Management experience in large multinationals in Trust and Safety, Policy Management, E-Commerce, Localisation, IT & ICT companies, covering Project Management, Customer Service, Order Processing, Billing and Credit Control. Has a track record of consistently meeting and exceeding SLA by maintaining and developing a motivated, empowered cost-effective global workforce. Consistently deliver innovative and effective methods to deliver on key metrics whilst building a great place to work. Specialties: Global Transformation | Global Operational Design and Implementation | Global Team Leadership | Project Management Expertise | Change Management | Stakeholder Management | Crisis Prevention Strategies | Six Sigma |Transforming Customer Experience | Vendor Management
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