Eddy Erkel

Background

About Eddy Erkel

Product knowledge and experience- Operating systems: Windows Server VMware ESXi 4.x/5.x/6.x/7.x, VMware vCenter Server, VMware Horizon, Linux RedHat/CentOS/SUSE/Ubuntu, Solaris 8/9/10- Backup Software: Veeam Backup, CommVault, NetVault Backup, Symantec Netbackup, IBM Tivoli Storage Manager- Application Software: Microsoft Exchange 2013, Microsoft Lync 2013, Microsoft Internet Information Server (IIS), Microsoft SQL Active Directory, DNS, DHCP, NPS, Filesharing, Terminal Services, Citrix XenAPP 6.5, RES PowerFuse, MySQL, Apache TomCat, Oracle, Sybase, LDAP, IBM WebSphere, Oracle WebLogic- Management Software: Centreon Monitoring, Zabbix Monitoring, Puppet Enterprise, Splunk Enterprise, Ericsson OSS-RC, MN-OSS, MiniLink Manager, Big Sister, IBM Maximo, HP TeMIP, HP OpenView NNM, Sun MC, DXX, NSN, ALU, Andrew- Hardware: DELL, HP Blade HP Proliant en SUN/Oracle hardware, EMC storage, Sun StorEdge L500 Tape Library. Work experience- Working in a Shared Services Center, Network Operations Center and a Managed Services Organisation supporting multiple customers - On project basis do installation, configuration and integration activities on both (virtualized) hardware and software for internal as well as external customers- System management for both internal and external customers- Ticket handling and request handling- Monitor Windows and Linux servers- Troubleshooting operational problems and configuration issues- Backup and restore activities- Write troubleshooting guides and routine procedures- Write, review and update High Level and Low Level designs- Project handover and acceptation- Create planned work and change requests- Contact with and escalation to 3rd line and 3rd party.