Edet Ekeng

Background

About Edet Ekeng

I am an experienced healthcare governance manager with eight years of clinical and non-clinical service delivery. I have worked with stakeholders across two countries, managing governance processes within hospital environments, delivering projects and programmes for quality improvement and patient safety. Key Achievements • Coordinated the compilation of an evidence database for The Priory Hospital to improve their preparedness for future CQC inspections. • Led the onsite adoption of newly deployed incident management software system, Radar, by providing technical support and training to heads of departments and their teams while actively reporting to corporate on usage issues and potential optimizations. • Streamlined operations within the Governance office of The Priory Hospital; managing the creation of easy-to-follow work instructions and making processes more efficient by utilizing team working software systems like SharePoint and Microsoft 365. • Increased outpatient satisfaction rating in the outpatient department of Nisa Premier Hospital from 85% to 97% in 5 months. • Reduced patients’ average consultation wait time in the outpatient department of Nisa Premier Hospital from 50 minutes to 40 minutes in 12 weeks (in aggregates, this saved about 60 hours per day across all clinical specialties). • Increased the quality of patients’ journeys in the outpatient department of Nisa Premier Hospital by reducing the contact points from 8 to 5 touch points: conversely this meant we had to restructure roles and responsibilities and reduced the staff strength by 30%. This created efficiencies and released more time for care. • Managed processes that maintained the COVID-19 staff infection rate at Nisa Premier Hospital below 2% from February 2020 till September 2023. • Key delivery partner for the achievement of ISO 9001:2015 at Nisa Premier Hospital. • Received a letter of commendation from the CEO of Nisa medical group for my exceptional leadership, delivering improved brand awareness and overall excellent delivery.