Edgar Becerra

Background

About Edgar Becerra

Graduated from Florida State University with a Bachelor's of Science in Criminology and a Minor in Hospitality Management. Effectively manage a Tri-County Construction Company. WIC Fraud Investigator: Conduct fraud investigations by monitoring sales of WIC foods on websites such as Facebook, Craigslist, and Ebay. Monitor WIC redemption's to find a correlation between formula purchases and formula sales on various social media websites. Database Management: Documentation of WIC transactions, payments, and invoices for data analysis. Serve as a liaison between the State of Florida and the local vendors during the WIC debit card conversion project. Utilizing my expertise in customer relationship management and conflict resolution to provide proactive solutions to make the transition smooth. Vendor Management: Perform WIC redemption reconciliation, compliance reviews, compliance undercover investigations in high risk vendor locations, WIC check payments/payment appeals, audits, data analysis, database management. WIC Call Center Operations/Coordinator: Daily monitoring of call center database to ensure call quality and resolution of call issues. Development and implementation of call center policies regarding call quality and standard call scripts.