Edgar Galvis

Background

About Edgar Galvis

I’m a Director of Clinical Services (Client Partnerships) with over 7 years of experience driving retention, engagement, and revenue growth across behavioral health and wellness programs. I specialize in managing business-to-business (B2B) partnerships, resolving escalations, and aligning service delivery with client goals to provide measurable value and long-term satisfaction.What I’m known for• Overseeing complex client portfolios and serving as the primary liaison for more than 40 organizational partnerships—boosting satisfaction by 20% and strengthening long-term renewals.• Designing engagement and retention playbooks (QBRs, escalation protocols, KPI dashboards) that decreased churn and increased revenue by aligning outcomes with client priorities.• Leveraging EHR and CRM systems to track utilization trends, automate onboarding, and reduce referral-to-service time by 25%, resulting in higher conversion rates.• Delivering consultative, data-driven presentations to executive stakeholders that connect outcomes to ROI and inform strategic growth decisions.I am motivated by helping organizations turn insight into action—translating client feedback into strategic improvements that enhance both experience and performance. I bring a combination of relationship management, strategic thinking, and problem-solving skills to every partnership—focusing on proactive communication, collaborative problem-solving, and data-informed decisions that drive satisfaction, retention, and sustainable growth.