Edgardo Torres

Background

About Edgardo Torres

Dynamic global operations leader delivering measurable success at Fortune 500 companies. Sets robust operational strategies and implements tactical plans. Infuses systemic process improvements stabilizing operational efficiency supported with metrics. Provides oversight, governance, and support for agent-facing initiatives in coordination with global business and regional operations leaders. Steers enterprise strategy and go-to-market innovations using Lean methodologies and cross-border partnerships. Led global point-of-sales system product, maintenance and global rollout improving user and agent experiences at over 600K locations in 200+ countries and territories. Expands global opportunities through unified vision, strategies, teamwork, and regulatory adherence. Protected global company by leading first line of defense strategies for Know Your Agent (KYA), Know Your Customer (KYC), Privacy and Regulatory programs in 200+ countries, supporting agents, streamlining point-of-service, and engaging customers. Extensive expertise in agent/merchant network and integration. Bilingual fluency in English and Spanish.