Edi Amin
Lead Technical Support Specialist at Opentext
Based in Waterloo, Canada
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Seniority
Manager
Department
Information Technology
Location
Waterloo
Industry
Software Development
Company size
23K
Contact information
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e•••••••@opentext.com
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Background
About Edi Amin
With a steadfast dedication to cloud service excellence, my role as a Cloud Support Engineer II at Amazon Web Services (AWS) revolves around resolving complex technical issues and elevating enterprise customer experiences. Mastery in ITIL principles guides my approach to incident management and service improvement, ensuring adherence to high standards of service delivery and operational excellence. Leveraging specialized skills in network and application layer troubleshooting, I efficiently address challenges related to networking, monitoring, scaling, and various AWS services.
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