Edison Lim

Background

About Edison Lim

Experienced BPO Professional with Proven Sales Expertise With over 14 years of experience in the BPO industry, I have honed my skills in Outbound and Inbound Sales, Retention, and Customer Service across both B2B and B2C environments. I have had the privilege of being trained by top-caliber trainers and managers, which has significantly shaped my professional growth and performance. Key Strengths and Achievements: Sales Excellence: Consistently achieved and surpassed revenue targets, demonstrating a strong ability to identify customer needs and provide tailored solutions. Customer Retention: Skilled in retention strategies, ensuring customer loyalty and long-term satisfaction. Escalation Management: Proficient in handling escalation calls, resolving complex issues effectively while maintaining a professional and empathetic demeanor. Adaptability: Thrives in fast-paced, high-pressure environments, managing tasks with minimal supervision and achieving goals with precision. Comprehensive Training: Extensive training in sales techniques, customer engagement, and conflict resolution, enabling me to perform competitively and efficiently. Multichannel Expertise: Experienced in blended service roles, adept at managing phone, email, and chat interactions seamlessly. Goal-oriented and results-driven, always striving to exceed expectations. Highly competitive yet collaborative, contributing to team success and overall business growth. A dedicated professional with a strong work ethic, ensuring consistent high performance and quality service.