Edith Bruin
Continuous Improvement Manager & Customer Success Lead at Abb
Based in The Randstad, Netherlands
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Seniority
Other
Department
Other
Location
The Randstad
Industry
Automation Machinery Manufacturing
Company size
136K
Contact information
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e•••••••@abb.com
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Background
About Edith Bruin
Now: establish and maintain a continuous improvement culture within ABB and with focus on Customer Success. 2019-2024: main focus to adapt and implement sales support strategy for Electrification Netherlands. Ensure technical and commercial support for internal and external customers. Proactively lead, develop and coach the Sales Support Team. 2017-2019: implemented and ensured adaptation of Salesforce in the BNL. Furthermore improving Sales & Marketing & Business Information processes for ABB in BNL. From October 2011 - January 2017 I have worked as SAP SD & CS consultant at ABB to optimize sales, logistics and service processes. Besides that I have worked as project manager on several merger & acquisition projects. From September 2010 till October 2011 I was responsible for logistics optimization projects and processes at Suiker Unie as SAP Information Analyst. From July 2007 till September 2010 I was managing B2B implementation projects for our European (pharma and governmental) customers. Main goal is to ensure electronic connections between our customers' procurement systems (sometimes via external procurement marketplaces) and our SAP system. Customers will be able to order online from their own procurement system and their purchase order will automatically be turned into a sales order into our SAP system without interference of our customer service department. In addition to above experience I have 9 years of experience in most various roles within smaller and large SAP related (implementation) projects. In these projects I was involved in initial implementations, upgrades and various smaller and larger projects on existing SAP sites, as configurator, business analyst and project lead. In 2001 I joined Applied Biosystems (ABI), a US Life Science company with sales organisations in many European countries and European Headquarters in The Netherlands. At ABI I was involved in many SAP projects involving sales and logistics. Specialties: B2B + SAP implementation and upgrade projects I have worked 9 years for Kemira, a Finnish fertilizer manufacturer, in various logistics and production planning roles and the last 2 years I worked as a project team member during SAP implementation at Kemira and later I worked in the competence center of Kemira as application specialist.
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