Edith Hughes

Background

About Edith Hughes

As a trusted advisor to executives and experienced strategic designer and facilitator, I have successfully guided enterprise leaders and cross-functional teams through digital transformation in the federal and non-profit sectors. I thrive at the intersection of strategy, human-centered design, systems engineering, and technology innovation, where complex problems and industrial-era practices can transform into agile, high-impact solutions that deliver measurable customer and business value. I bring energy and enthusiasm to helping teams at all levels – from executives to front-line staff – navigate from problem definition through innovative solution design to managing change and implementation in an agile manner. Key accomplishments include: • Driving enterprise transformation strategies: Advising executives on how tailor and apply leading practices to digital operating models that integrate business and IT • Streamlining operations through innovation: Facilitating cross-functional, diverse teams using visual artifacts to build shared understanding, generate key insights, and design innovative solutions that leverage emerging technologies • Optimizing enterprise platform adoption: Building business & IT partnerships to drive the operational change needed to leverage fully the capabilities of the software. • Improving service design and delivery by designing and effectively using artifacts like domain models, value stream maps, journey maps, service blueprints, personas, and wireframes to identify root causes of constraints in the flow of delivering value. Organizations where I have led or enabled innovation and business transformation: IRS, Social Security Administration, Census Bureau, State Department’s Bureau of Consular Affairs, Treasury Department, Air Force Materiel Command, U.S. Court of Appeals for the Ninth Circuit, Association for Talent Development (formerly American Society for Training & Development). I have technical proficiency in: Mural | Visio | MS PowerPoint | LucidChart | ServiceNow | Adobe Creative Suite Let's connect! Feel free to reach out directly at edithallenhughes@gmail.com.