Edith Rivera

Background

About Edith Rivera

I’m a Customer Experience and Order-to-Cash (OTC) leader with 15+ years of experience driving operational excellence, improving cash flow, and optimizing SAP-enabled processes across North American organizations. I specialize in the E2E (end to end) order to cash lifecycle. From order management and billing to deductions, dispute resolution, including master data governance (SAP SD). My focus is always on connecting customer expectations and operations to business outcomes: revenue growth, margin improvement, and stronger customer relationships. Throughout my career, I’ve delivered measurable impact, including: Recovering ~$1.5M through effective dispute process and deduction management Reducing customer-related fines by 50%(On time in full improvement) Generating ~$2M in additional invoiced revenue through process optimization (Visibility reports, KPI's implementation)Leading EDI and SAP initiatives that enhanced automation and data accuracy Implementing ticketing system that I’m known for building strong partnerships across Finance, Supply Chain, Sales and IT. By aligning teams around shared goals we can create solutions that work across the business, not in silos. I strongly believe that great results come from collaboration. Empowering teams, fostering open communication, and creating a culture of accountability are at the core of how I lead. When people work together with clarity and trust, performance follows. I’m passionate about building scalable processes, improving operational performance, and continuously evolving how we serve both customers and the business.