Edjerson Frutuoso
Technical Support Specialist (Tier 2) at Semrush
Based in Prague, Czech Republic
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Seniority
Staff
Department
Information Technology
Location
Prague
Industry
Software Development
Company size
2.3K
Contact information
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e•••••••@semrush.com
Phone
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Background
About Edjerson Frutuoso
Bridging Tech, Product & Support | SaaS Integration & Customer Enablement I help businesses scale by solving technical roadblocks in SaaS platforms, from API issues to SAML SSO authentication and high-stakes billing. At Semrush, I act as a Tier 2 escalation point for global support and sales teams, handling complex cases that impact enterprise clients. What I bring: Advanced troubleshooting across APIs, billing systems, and authentication workflows Deep collaboration with developers, product managers, and customer-facing teams Focus on improving customer experience through fast, technical resolution Recent wins: Reduced resolution time for critical enterprise cases by optimizing internal triage Supported seamless SAML SSO implementation across multiple high-profile clients Helped scale billing support through smarter workflows and cross-team coordination My strength lies in turning complexity into clarity, aligning support, product, and business goals to drive retention and growth, especially in product-led SaaS environments. Let’s connect and simplify tech for growth. Languages: Portuguese (Native), English (C2), Spanish (B2), Czech (B1)
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