Edoardo dal Canto

Emea Customer Experience Manager at Ferragamo

Based in Milan, Italy

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Seniority

Manager

Department

Customer/Client Service

Location

Milan

Industry

Retail Luxury Goods and Jewelry

Company size

3.1K

Contact information

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Email

1 credit

e•••••••@ferragamo.com

Phone

5 credits

+39 ••• •••• ••••

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Background

About Edoardo dal Canto

I got a Bachelor's degree in Management and Business Administration at the Bocconi University of Milan in 2017. After the Bachelor's degree I have decided to complete my studies at the Bocconi University and I got a Masters's degree in Management in 2019. I am currently working as CRM Specialist in the CRM HQ Team at Loro Piana. CRM is one of the most crucial functions of Loro Piana. It is a highly quantitive function in which nothing is random, nothing is by accident. Through a collection and analysis of data, CRM function allows firm to create successful strategies in order to increase the loyalty of the customer. Improving customer loyalty means to understand what they really want and do something of unique able to make the difference. My main motivation to work in the Fashion and Luxury Sector comes from my desire to work in a sector that it always attracted me because of its ability to combine creativity, beauty and the pursuit of perfection. In my five years of University, I have grown up from a human point of view, as a person, and from and academic point of view, as a student. I met people and I attended classes where I learned a lot, improving my critical spirit and my networking skills within a group. During these years I have taken part in various group works that helped me to develop good leadership skills and taught me how to collaborate and respect others. One of the most amazing experiences I have done was the exchange study program in Madrid at the beginning of the third year of University. In the months I spent out of Italy I experienced different attitudes expanding my network and falling in love with Madrid, a welcoming city full of surprises. Crucial for my growth were the six weeks spent in a homestay in New York City in July 2018. I haven't only improved my knowledge of English studying in a school, but also living in a family I have experienced on my self what it means to live in a country completely different from Italy: I have learned what it means to adapt and what it means to live in a multicultural city. My biggest passions are tennis and soccer, which I have practiced for 13 years and it has given me the opportunity to understand how important it is spending time with people and creating a healthy and motivating environment. I consider myself a friendly person, polite and ready in any challenge to put passion, energy and commitment.

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