Seniority
Director
Department
General Business & Management
Location
Miami-Fort Lauderdale
Industry
Insurance
Company size
55K
Contact information
Reveal Edson's email and phone
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e•••••••@al.st
Phone
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Background
About Edson L.
Call Center executive with proven success in leading call centers and corporate operations. Managed resources, timeframes and multiple priorities and created strategic partnerships to achieve aggressive goals. Recognized for creating an engaged culture through excellent relationship management, process execution and talent development. Passionate and driven leader known for personal credibility, integrity and effective communication. Expertise includes: • Call Center Operations Management • Business Continuity Planning • Strategic Planning • Customer Experience & Engagement • Operational Efficiencies • Talent Leadership Assessment & Coaching • Organizational Restructuring • Developing High Performing Employee Cultures
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