Eduana Simas

Background

About Eduana Simas

Nationality: Dual Citizenship (Italian and Brazilian) Bilingual (Portuguese and English) desimaseduana@gmail.com +353 0832078115 I am a bilingual professional (Portuguese and English) holding a BSc in Business Management and I can apply my strong analytical, communication, and client relationship skills developed through my professional experience in the financial services and operations sectors. Currently, I am working as a Claim Officer at Allianz Health Insurance, where I manage and process complex health insurance claims with a focus on accuracy, compliance, and customer satisfaction. In this role, I have strengthened my ability to evaluate data, identify inconsistencies or fraud indicators, and collaborate across legal, finance, and compliance departments to ensure efficient claim resolutions. My experience has also enhanced my negotiation and stakeholder communication skills—key attributes that I believe are essential in both administrative and commercial environments. Previously, I worked for Accenture, supporting one of the world’s largest social media platforms as a Fraud and Payments Analyst. This experience gave me a deep understanding of operational risk, client support, and process improvement. I handled fraud investigations, analysed large datasets, and provided insights to improve customer experience and operational workflows. I was also entrusted with peer training and mentoring, helping new team members meet quality and performance targets. In addition to my professional experience, I recently graduated in Risk and Compliance from Technological University Dublin (TUD), which has provided me with a solid foundation in regulatory frameworks, ethical standards, and corporate governance. This academic background complements my hands-on experience in risk assessment, fraud prevention, and compliance processes. Across both roles, I have consistently achieved high performance metrics, developed a solution-oriented mindset, and built a reputation for reliability, professionalism, and collaboration. I am now eager to take the next step in my career, contributing to a dynamic team where I can leverage my analytical and client-focused background to drive results and deliver exceptional service.