Edward Doolan
Service Desk Operations Support at Sun Life
Based in Clonmel, Ireland
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Seniority
Staff
Department
Information Technology
Location
Clonmel
Industry
Financial Services
Company size
38K
Contact information
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e•••••••@sunlife.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Edward Doolan
Providing 1st and 2nd line support - troubleshooting of IT related problems from in-house software, client software to hardware, such as Laptops, PCs(Thin clients) and Printers. Technical assistance and support is provided for Home Broadband Care and Technical agents, Mobile Care and Technical agents, Team Managers and Operations Managers by conducting computer diagnostics to investigate, resolve problems and escalate problems to other support teams when necessary. User and password management Print management. SNOM Telephony support. Site access control. Adhering to client operational procedures. IT Auditing
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