Edward Dua

Background

About Edward Dua

Experienced in customer service and sales with seven and a half years of combined work experience, looking for opportunities where I can learn, grow and share my abilities. I graduated with a bachelor’s degree in business administration major in Financial Management and Bachelor of Secondary Education major in Social Studies. Orchid Cybertech Services Inc. As a sales representative, it was my job to ensure that I am familiar with all the company’s products and services (previous, present, and upcoming) and to offer the appropriate product or service to our clients while keeping the company under a positive light. Quantrics Enterprises Inc. In my one and a half years with the company, I was entrusted to handle four different positions. My tasks include assisting our clients with all their queries and resolve, as much as possible, all their concerns within our interaction as to prevent future call-backs from them for the same concern, know the company’s products and services and offer it to our clients based on what they need or want, be familiar with the ins and outs of our products and services on a more complex manner as my job was to remotely resolve our client’s technical problems, and finally, I had to prevent clients from parting with the company by addressing their reason for leaving and providing an alternative solution. Teleperformance My tasks for the company were to ensure that I am able to provide the correct resolution to our client’s concerns and offer an additional product or service that may improve their experience with the company. I take pride in being responsible and I know the importance of being the hardest working in the room, these are the qualities that I learned from an early age. This is how I managed to deliver the highest quality of outputs in any tasks I was entrusted with. As an experienced customer service professional, I endeavor to achieve and exceed all the goals set for me and my team. I am comfortable working as an individual and with a team, this affords me great flexibility, excellent time management skills, and resourcefulness.