Edward Herrera
Sr Support Services Manager at Omnissa
Based in Grand Prairie, United States
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Seniority
Manager
Department
Operations
Location
Grand Prairie
Industry
Software Development
Company size
2.6K
Contact information
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e•••••••@omnissa.com
Phone
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Background
About Edward Herrera
As a results-driven Support Service Manager with over four years of experience, I specialize in customer advocacy and support leadership. My expertise in analyzing customer data trends and leading cross-functional teams has consistently enhanced customer satisfaction and streamlined workflows. Customer Success | Account Management | Customer Retention | Stakeholder Engagement | Customer Advocacy | SaaS Platforms | Workspace ONE | VMware EUC Products | Identity and Access Management (IAM)| Salesforce | ServiceNow | PowerBI | Data-Driven Insights | Escalation Management | Root Cause Analysis | Metrics Reporting | Workflow Optimization | Strategic Communication | Active Listening | SLA Management | Churn Mitigation
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