Edward Jones

Background

About Edward Jones

EDWARD JONES 4218 S PITKIN ST, AURORA, COLORADO 80013. TN: 720.285.8319 EDWARD_JONES@CABLE.COMCAST.COM SUMMARY A highly focused and detail-oriented support professional with a strong background in system monitoring and fault isolation, for escalated customer issues. Third-level support for internal groups, identifying and resolving technical issues, training personnel, and writing process/procedures. Employs ability to contribute independently as well as collaborate with a team. A hard-working team member with a demonstrated ability to work closely with Peers, and all levels of an organization, consistently ensuring the highest level of service. A cost-conscious and meticulous top performer with an unwavering commitment to excellence. EXPERIENCE 2010 TO PRESENT NCOE - Comcast Denver, CO NCOE TEIR TECH II TECHNICAL SUPPORT • Diagnosing and resolving technical issues for Wholesale voice, Carrier to Carrier peering relationships, E-911, Emergency Ring Down. • Overnight point of contact for various PSAP, OEM, and LEA’s for reporting downed lines, ALI/ANI validations. • Provide Monitoring for fault isolation for routing on national, international, and wholesale route calls. • Providing advanced technical assistance for customers that call in for individual issues for X1, Video, HIS, and CDV issues. • Testing and fault isolation for escalated Wholesale voice routing issues. • Analysis and mitigation of call fraud over Wholesale routes as escalated by system alarm or carrier escalation. EDUCATION 2014 Community College of Aurora Aurora, CO Cisco Network Associate I (CNG260) Cisco Network Associate II (CNG261) Cisco Network Associate (CNG262) Cisco Network Associate IV (CNG263) COMPUTER SKILLS BACC, IMS, BMC Remedy, Tektronix IRIS Session Analyser. Windows, Windows Office products PRIVATE BUSINESS VENTURES Owner; A Notary 2 GO! Mobile Notary Services. Owner; of the Splendid Knot. Wedding Officiant