Edward Layman

Background

About Edward Layman

I am a seasoned professional with 15+ years of retail management and technical support experience in various sectors. Recognized for demonstrating a natural aptitude for implementing leadership and sales strategies to attain company goals and optimize workflows as well as utilizing troubleshooting and customer service expertise to achieve maximum client satisfaction. As such, I have consistently exceeded sales and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include IT support, telecommunications, problem solving, and operations management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, organizational skills, technical skills, as well as business acumen, systems optimization, machine operation, project management, team development, and resource management to support efficiency and maximum returns. Most recently, I was a Store Manager with Surplus Furniture and Mattress Warehouse. Under my leadership, I navigated and handled customer service issues to create satisfactory resolutions for both customers and the company. I also organized and conducted training of new staff, educating them on the sales program as well as best company practices. In addition, I liaised with senior leadership, stakeholders, and sales teams to ensure the company’s operational support structure was driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, detail oriented and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.