Edward Park

Background

About Edward Park

A seasoned Service Management Consultant with consistent success and extensive experiences in IT projects focusing on Enterprise Production support. An ITIL certified professional with 7 years’ experience in Enterprise Process Management engineering, designing, implementing, mentoring and improving Enterprise wide ITIL best practices through Continual Service Improvement. Specialize in Incident Management, Proactive and Reactive Problem Management and Change and Release Management processes. In addition to the V2 and V3 Foundations certifications, specific training with V2 and V3 Practitioner certifications, such as the V3 Practitioner Operational Support Analysis, V3 Release Control Validation Certification and V2 Incident Management and Service Desk and V2 Proactive and Reactive Problem Management. A client-focused professional noted for excellent organization skills, mentoring abilities and contributing to successful team building. An advanced understanding and capability of translating the needs of the business to the technical specialists; of the inter-relationships between business, technology teams and the IT services within complex organization structures in the banking and financial industry. Extensive experience in building, analyzing and presenting Dashboards and developing Key Metrics and measurement for compliance to ITIL processes. Specialties: Certified Scrum Master ITIL 4 Managing Professional COBIT 5 ITIL V3 Expert Business Analysis