Edward Perez
Sr Staff Researcher at Servicenow
Based in Palm Springs, United States
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Seniority
Staff
Department
Research & Development
Location
Palm Springs
Industry
Software Development
Company size
32K
Contact information
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e•••••••@servicenow.com
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Background
About Edward Perez
I am a human-centered design (HCD) and UX research leader that built a best-in-class team focused on experience strategy and design thinking. Over the last few years my focus has included organizational change, establishing rapid prototyping as a service, and exploring service design to unite the user and team member experience. My non-traditional background includes Project Management, SQL Programer and Assistant Treasurer of a Fortune 100 company, with various expatriate postings. One common theme has always been a passion for simple, satisfying and efficient cross-channel experiences, leading to work as an ethnographer, UX research manager and design instructor. I am committed to sharing design thinking/HCD methods through instruction, workshop facilitation and mentoring.
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