Edward Silverstein

Background

About Edward Silverstein

I have more then 24+ years experience within the financial industry as an independent broker that includes Charles Schwab positions as Regional Investment Specialist/Bond Investment Specialist/Sr. Business Development. My passion is to be an honest and a responsible advocate for the company I work for and the customers & clients I interact with. My sales skill level is strong. I have always met the metrics set by the organization. My customer service skills exemplary. I concentrate on customer focus solving issues & answering questions honestly at the same time I seek to expand the customer relationship & build loyalty with my company as I uncover their needs behind the need throughout my analysis. I put the customer first and focus on the customer. At Schwab we used the acronym be"FERST"(Fair, Empathetic, Responsive, Strive to Improve & Teamwork). I can produce 2 personal letters when requested that would provide documentation to verify my excellent customer service skills. One letter from the former CEO of Charles Schwab & another from the V.P of Schwab's Capital Markets. I have extensive experience in research and resolving & honestly responding to customer inquiries.I enjoy changing a dissatisfied customer into a customer who is satisfied and enthusiastic about our services. A complaint a client might have is an opportunity to create an exceptional experience. I work under the premise of first-call resolution and client retention while building loyalty and expanding the customer realtionship with my company. I am quick to learn multiple proprietory softward programs as learned at Cigna, the State of Arizona (as Program Service Evaluator II) & Charles Schwab Corporation. While working for the State of Arizona as measured by the Branch metrics I was influencial in reducing fraud and misappropriated benefits using a proactive approach that uncovered throughout the interview process misinformation provided by applicants. I have an ability to work independently although a Team player & ability to work under pressure to meet deadlines. Accurate data entry. My communication skills are superior both verbally and written. I hold active insurance licenses in Life and Health. as well as Property & Casulty NPN 2178949 I stress respect for all diverse nationalities. I look forward to this opportunity to discuss this position and how I can add value to your company. Edward Silverstein dustinsilvers2@gmail.com