Edward Taylor

Background

About Edward Taylor

My professional experiences range from restaurant management beginning in the mid 1990s where I was a corporate trainer on the New Restaurant Opening team for Denny's restaurants then transitioned into being the "problem solver" I was assigned stores that had been experiencing difficulties whether that was QC, staffing or operationally. After leaving the restaurant industry I got into home improvements, until the industry climate was poor at which time I moved to UPS as an Front Line Operations Supervisor, while in this role I oversaw the work area that moved the most volume on a nightly basis. When I took over the area it was struggling to meet the performance indices. By the time I left the area was #1 in the building on all Score Card indices. After leaving operations I assumed the role of Cornerstone Facilitator where I was responsible for the training department. I taught the new hires in a classroom setting. The teachings ranged from UPS, OSHA, and DOT regulations to job methods. It was also my responsibility to see to it the new hires received proper on the job training from my staff of 10-15 training supervisors. During my time all training department audits score 100%.I moved to Human Resources for UPS. My responsibilities were staffing the Night and Sunrise sorts to start. I was able to staff the two sorts to 100% for the first time in 10 years. I then assumed the Internal Recruiting and Retention responsibilities. In this role I was still the primary person responsible person for staffing the Night and Sunrise sorts. but I also took a more active role in retention activities. Through nightly positive contacts I was able to reduce turnover by 15%. I was also identifying new management candidates and mentoring them for the move to more prominent roles within the company.