Edwin Boller

Background

About Edwin Boller

Develop and maintain an understanding of the company and its business models, business operations, product lines, and organizational structures. Understand and manage to critical corporate objectives and requirements pertaining to related projects. • Respond to in-person and remote requests for assistance from company business staff, and ensure that all requests for assistance are resolved successfully and in accordance with corporate support standards and committed service levels. • Install, configure, upgrade and repair desktop hardware and software in accordance with business requirements and standards. Support desktop-related technologies such as printers, networks, and wireless devices. Provide support for both networked and remote units. • Develop and maintain a working knowledge of how the company's enterprise applications use underlying desktop technology. Tailor the delivery of support to meet these requirements as needed. • Add and manage user access to network domains. • Develop, document and maintain desktop software images in accordance with user requests, business requirements and technology standards. • Provide logistics coordination for remote desktop change management including shipping of machines to different corporate locations and site relocation activities. • Coordinate the installation and operation of services performed by 3rd parties (e.g, telecommunications) with the vendors. • Provide desktop training to end users in accordance with company standards for desktop usage. • Enforce compliance with company security standards ranging from logon management, network access management and virus management. • Provide technology support for business meetings, including set-up of LCD projectors and presentations. • Proactively identify issues with the company's desktop environment and formulate corrective actions to eliminate problems. Specialties: Windows 7/Vista/XP, MIcrosoft Office Suite, Lotus Notes, Active Directory/Exchange User Account Creation, iphone/Android/Blackberry Support