Edwin Gaines

Background

About Edwin Gaines

Accomplished Business Operations and IT professional well known for delivering outstanding results with experience throughout a wide range of industry types and job functions. I am considered to be a dynamic leader and strong team player well versed in developing and building high-performing teams, driving operational excellence, and exceeding corporate goals and objectives. With an innate ability to respond to challenges with confidence and determination, I have the ability to collaborate and interact with individuals across all organizational levels, cultures, and backgrounds. My reputation is built on a successful combination of strong work ethics, impeccable quality standards, and the initiative and drive to deliver extraordinary results to each and every client. Beginning my career in as an Account Manager with Primus and progressing through to my current position as Director of Technical Managed Services with SS & C Technologies, I have been promoted and assumed a variety of positions that include IT Support Consultant, Primary Support Technician, Project Manager, Helpdesk Analyst, and Business Technology Helpdesk Specialist. This has allowed me to gain a well-rounded working knowledge of Business Operations, Process Development, Systems Applications, Database Conversions, Software Upgrades, Technology Integration, IT Security, Strategic Planning, Regulatory Compliance, Training & Coaching, Timeline Management, Conflict Resolution, Communications, Negotiations, Quality Assurance and more… The success and achievements I have experienced throughout my career are largely due to my communication, customer service, and relationship-building skills that allow me to connect with key decision makers, effectively read people, keep my finger on the pulse, and build lasting relationships and partnerships that result in customer loyalty, sustained growth, enhanced quality standards, and bottom-line results. I continually look to network with like-minded individuals and welcome your inquiries. You may contact me at ergaines41@gmail.com.