Edwin Hong
Sr Business Process Consultant at Servicenow
Based in Arlington, United States
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Seniority
Staff
Department
General Business & Management
Location
Arlington
Industry
Software Development
Company size
32K
Contact information
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e•••••••@servicenow.com
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Background
About Edwin Hong
Consulting professional with 7+ years of experience guiding enterprise clients through digital transformation, with a focus on ServiceNow strategy, implementation, and adoption. I specialize in aligning platform capabilities with business needs across CRM and industry workflows. My work spans government and commercial sectors, driving improvements in service delivery, operational efficiency, and platform governance through scalable, sustainable solutions. Passionate about enabling teams, reducing complexity, and delivering measurable outcomes—while continuously learning and exploring product management and emerging technologies like agentic AI.
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