Edwin John
Key Account at Fedex
Based in Kalyan, India
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Seniority
Manager
Department
Sales & Business Development
Location
Kalyan
Industry
Freight and Package Transportation
Company size
194K
Contact information
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e•••••••@fedex.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Edwin John
previous experience: • T4, or trouble ticket triage team, is responsible for reducing the number of tickets assigned to developers and engineers by resolving sellers' issues. • Trained by developers, the T4 team checks key points that cause issues for sellers and uses SOPs to resolve them. • T4 also identifies root causes of tickets to empower sellers to resolve issues independently. • With a 100% quality goal, the T4 team strives for accuracy in their work.
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