Edwin Joseph Concepcion
Client Partnership Manager at Athena
Based in Manila, Philippines
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Seniority
Manager
Department
Sales & Business Development
Location
Manila
Industry
Business Consulting and Services
Company size
5K
Contact information
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e•••••••@athenago.com
Phone
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Background
About Edwin Joseph Concepcion
More than 22 years experience in the BPO industry with a total of 19 years experience focused on Performance Management, Leading successful Business Units to success and transition of new business units and ensuring that Key Client KPI’s are either exceeded or met. • Experienced in successfully building teams from RFP completion to hiring, ramp, baselining of KPIs to achieving benefit savings for clients. • Specializes in change management and ensuring risks are minimized operationally for any business related move. • Specializes in Operations implementation, creation and benchmarking of KPI’s, performance and attrition management of business units handled.
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